Refund policy
We offer a 30-day return window from the date your order is received.
Return Eligibility
To qualify for a return:
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Items must be unused, uninstalled, and in original packaging
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Items must be in resellable condition
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Proof of purchase is required
Returns
To request a return, contact us at store7347@everklearpoolsupply.com.
If approved:
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Return instructions will be provided
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Return shipping costs may apply
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A 15% restocking fee may apply
Special order items are final sale and non-returnable.
Damages, Defects, or Incorrect Items
Please inspect your order upon delivery.
If there is an issue:
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Report it within 24 hours of delivery
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Provide photos of the product and packaging
We will work quickly to resolve the issue.
Shipping & Delivery Issues
Orders refused at delivery or returned due to incorrect shipping information may be subject to return freight charges and a restocking fee.
Warranty
Most products are covered by manufacturer warranties. If a product is defective after installation, we will help guide you through the appropriate warranty process with the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
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Installed or used equipment
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Special order items
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Pool chemicals and hazardous materials
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Sale items and gift cards
Exchanges
To exchange an item, please initiate a return and place a new order.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved:
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Refunds are issued to the original payment method
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Processing time is typically up to 10 business days