FAQs
General FAQs
What products do you sell online?
What products do you sell online?
We offer pool chemicals, equipment, parts, PVC plumbing, maintenance tools, automation, lights and specialty products.
Do you have a retail store?
Do you have a retail store?
Yes. You can visit us at 7347 W Indian School Rd, Phoenix AZ 85118.
Do you price match?
Do you price match?
We offer price matching on major equipment such as pumps, filters, heaters and automation when the item is identical, in stock and sold by an authorized retailer. Price matching does not apply to chemicals, PVC fittings or clearance items.
Do you offer customer support?
Do you offer customer support?
Yes. You can reach us at store7347@everklearpoolsupply.com or 6238462154.
Ordering FAQs
How do I place an order?
How do I place an order?
Orders can be placed directly on everklearpoolsupply.com.
Can I change or cancel my order after checkout?
Can I change or cancel my order after checkout?
Orders cannot be changed once shipped. Contact us as soon as possible for assistance.
Will my order ship together?
Will my order ship together?
Some items may ship separately depending on the warehouse and supplier.
Shipping FAQs
Do you offer free shipping?
Do you offer free shipping?
Yes, free standard shipping is available on all domestic US orders.
How long does shipping take?
How long does shipping take?
Standard shipping typically takes three to five business days. Expedited options are available.
Do I need to be home to sign for my order?
Do I need to be home to sign for my order?
Orders over three hundred dollars and all pool pumps and vacuums require signature confirmation.
Why did my order ship in separate packages?
Why did my order ship in separate packages?
Some items come from different warehouses or distributors.
Returns FAQs
What is your return policy?
What is your return policy?
Most items can be returned within thirty days in new, unused condition with original packaging.
Are there restocking fees?
Are there restocking fees?
Standard returns may be subject to a fee and refused or carrier returned packages may have higher fees.
How do I start a return?
How do I start a return?
Request an RMA through our return page or contact us directly.
Are custom orders returnable?
Are custom orders returnable?
All custom orders are non refundable and non returnable.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs unless noted otherwise.
Product FAQs
Are your products new or refurbished?
Are your products new or refurbished?
All items sold are brand new unless specifically labeled.
Do you sell genuine OEM parts?
Do you sell genuine OEM parts?
Yes. We only offer OEM parts from authorized manufacturers.
How do I know if a part fits my equipment?
How do I know if a part fits my equipment?
You can email us model numbers or photos and we will help verify compatibility.
Do you offer installation?
Do you offer installation?
Yes. We provide local installation and repair services in the Phoenix area. Contact us to schedule an appointment.
Account and Payment FAQs
Do I need an account to place an order?
Do I need an account to place an order?
No. You can check out as a guest or create an account to track orders.
What payment methods do you accept?
What payment methods do you accept?
Credit cards, debit cards and any payment methods supported by Shopify.
How do I track my order?
How do I track my order?
Tracking details will be emailed once your order ships.
PVC and Plumbing Specific FAQs
Do you sell pool grade PVC fittings?
Do you sell pool grade PVC fittings?
Yes. We offer schedule 40 and schedule 80 fittings, unions, adapters, check valves and Jandy style diverter valves.
Can I return plumbing fittings?
Can I return plumbing fittings?
Uninstalled, unused fittings in original condition can be returned based on our return policy.
Equipment Specific FAQs
Do pool pumps and heaters require a signature?
Do pool pumps and heaters require a signature?
Yes. Pumps, vacuums and most large equipment items require signature delivery.
Do you offer warranties?
Do you offer warranties?
Manufacturer warranties apply. Warranty terms vary by product.
Can you help me troubleshoot equipment?
Can you help me troubleshoot equipment?
Yes. You may contact us for guidance or local service availability.